Our customers are our first priority. Our customer care team will facilitate you on each step if you wish to exchange your purchased item. The help you need is just a click away contact us at help@iznikfashions.com or at Whatsapp/call us at +92 306 0412412 . 

DOMESTIC ORDERS

EID EXCHANGE POLICY

If you have any concern or would like to request an exchange, please share your complaint/reason within 7 days of receiving your parcel. Requests submitted after this timeframe will not be considered.

Kindly note that while concerns must be reported within 7 days, all exchanges will be processed after Eid only.

We appreciate your understanding and cooperation.

Valid Days of Exchange: Any article purchased online can be exchanged  within 7 days, once the article has been delivered.

Note : We kindly request all customers to carefully inspect their orders upon delivery. In case of any issue, concern, or complaint related to a paid order (such as missing items, wrong product, or defects), it must be reported to our customer service team within 24 to 48 hours of receiving the parcel.
After this period, we will not be able to entertain any complaints under any circumstances. 

Conditions Qualified for Exchange: Articles are qualified for change only if they are unused, all tags are intact, packing is in its original condition and original invoice is present. Also, state a valid reason for requesting an exchange, such as if the article is defected, in wrong size, or incorrect. If customers are dissatisfied with the item or have ordered and received the size that won’t fit them then the customer would have to bear the shipping charges (Returning address will be shared).

Items not Allowed for Exchange:  

Please note that unstitched articles, once stitched, will not be eligible for exchange. Items purchased on discount or during a sale are also not qualified for exchange unless the product received is damaged or faulty. In such cases, please be aware that the exchange process may take longer than usual. We strongly recommend double-checking your size before placing an order. For any queries or assistance, feel free to contact our customer service team at help@iznikfashions.com

Ready to Ship Exchange Policy

Please note that Ready to Ship items cannot be exchanged or returned. We kindly request that you review your size and product details carefully before completing your purchase.

International Orders:

Currently, Iznik does not have an Exchange/Return policy for international orders. However, if you were delivered an incorrect or damaged item then please contact our customer care department for further help.

Note:  Please take pictures of the package and invoice before opening your order and keep them with you unless you find your complete order intact. It will be helpful to resolve your complaints timely, in case you receive an incorrect or damaged article.

RETURN POLICY

Iznik does not offer a return policy. However, we can guide you in requesting an exchange for your article. Please refer to the above-mentioned Exchange policy for this.

Refund Policy: Refunds are not in cash - the client will be issued a coupon of same value valid for Online Store ONLY, which can be used immediately or in the future. Please study your coupon carefully for further details.

ORDER CANCELLATION 

For paid orders, customers must submit a cancellation request within 24–48 hours of placing the order. Cancellation requests can be made via email, WhatsApp, Instagram, or Facebook.

After this period, the order will be automatically processed and cannot be cancelled or refunded. The order will be dispatched according to the mentioned delivery timeline.

Once an order has been processed, customers will receive a shipping confirmation email along with the tracking ID. After the product has been delivered, our Exchange Policy will apply to the order.

Iznik reserves the right to cancel any order under certain circumstances, including but not limited to:

Product being out of stock

Pricing or listing errors

Payment declined by the issuing financial institution